Customer
clearance means the documented permission to pass that a national customs authority
grants to imported goods so that they can enter the country or to imported
goods so that they can leave the country. At the same time all procedures must
obey the local country’s laws and regulations. And business logistics is
actually the second step to ship the goods from supplying place to the
destination in a safety way on time.
Express
delivery can be sorted by four categories, including business delivery, EMS,
ocean shipping and air freight. Among these different ways of delivery, DHL has
strong power in customer clearance. FEDEX and UPS are inferior when compared
with DHL. In terms of price, TNT is the most expensive way but behaves
perfectly in customer clearance. In addition, EMS also performs well in
customer clearance but
When
it comes to delivery process, the following procedures can help you to
understand why some customers always explain the delivery time lasts too long.
(Example of Partsun only)
² Quoted
price
² It is
needed to be aware of the nature of goods before quoting price, including the
name of goods, weight, size and if it contains battery or it is tagged with
logo.
² It is
necessary to tell customers the quoted price is just delivery fee and not
contains customs and custom clearance costs.
² One has
to confirm the quoted price again after the order is placed.
² Sale representatives
must communicate with staffs of operations and check nature of goods.
² After
goods returns to warehouse, the package, weight, bulking of goods has to be
checked again to ensure no faulty is made.
² Direct
channels such as DHL and FEDEX are available for in-store pickup except
Saturday.
² Transit shipment of some orders may be changed the waybill.
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